Frequently Asked Questions

Everything you need to know about your Sennheiser Mexico experience.

Does Sennheiser Mexico offer a warranty on audio products?

Yes, all Sennheiser products purchased through our official store include a standard 2-year international warranty against manufacturing defects.

What are the shipping times within Mexico?

Standard shipping typically takes 3 to 5 business days for major cities like Mexico City, Guadalajara, and Monterrey, and up to 7 days for remote areas.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and cash payments via OXXO Pay.

How can I return a product if I am not satisfied?

You have 30 calendar days from the date of delivery to request a return. The product must be in its original packaging and in perfect condition.

Are the products sold here 100% authentic?

Absolutely. This is the official Sennheiser Mexico online store, ensuring that every item is genuine and comes directly from our authorized distribution centers.

Do you provide technical support for headphone setup?

Yes, our specialized technical team is available via email or phone to help you with Bluetooth pairing, firmware updates via the Smart Control app, and troubleshooting.