Returns & Exchanges

At Sennheiser México, we are committed to providing superior audio experiences. If you are not completely satisfied with your purchase, you may return your electronics in their original condition within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team via the Sennheiser México portal with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack your headphones, microphones, or accessories in their original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

3

Ship to Service Center

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking number for your records.

4

Inspection and Refund

Once our technicians verify the product's condition at our Mexico City facility, your refund will be processed to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing